{"id":2465,"date":"2025-09-10T23:45:16","date_gmt":"2025-09-10T23:45:16","guid":{"rendered":"https:\/\/onpoki.com\/?page_id=2465"},"modified":"2025-12-19T21:54:50","modified_gmt":"2025-12-19T08:54:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/onpoki.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<style>.wp-block-kadence-spacer.kt-block-spacer-2465_9931fe-38 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-2465_9931fe-38 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-2465_9931fe-38\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n<h2>Preguntas frecuentes (FAQ)<\/h2>\n<p>Bienvenida al FAQ de Onpoki crochet. Aqu\u00ed encontrar\u00e1 respuestas sobre patrones, mu\u00f1ecos hechos a mano y pedidos.<\/p>\n<details class=\"faq-section\">\n<summary>\u00bfQu\u00e9 tipo de productos vendes?<\/summary>\n<p>Dise\u00f1o patrones de crochet originales para que puedas crear tus propios mu\u00f1ecos, con instrucciones paso a paso y muchas fotos para guiarte.<\/p>\n<p>Tambi\u00e9n vendo piezas terminadas\u2026 mu\u00f1ecos con valor sentimental, accesorios decorativos y pedidos personalizados. La mayor\u00eda son dise\u00f1os propios, pero a veces utilizo patrones de otras dise\u00f1adoras que admiro, siempre acreditadas en la p\u00e1gina del producto.<\/p>\n<p>Los pedidos personalizados son bienvenidos\u2026 puedo crear algo desde cero, adaptar uno de mis dise\u00f1os o dar vida a un patr\u00f3n de otra dise\u00f1adora que ya te encante.<\/p>\n<\/details>\n<details class=\"faq-section\">\n<summary>Pedidos de productos f\u00edsicos<\/summary>\n<details>\n<summary>\u00bfD\u00f3nde se hacen los mu\u00f1ecos?<\/summary>\n<p>Cada pieza est\u00e1 hecha a mano por m\u00ed, Paula, en Queenstown, Nueva Zelanda, en un hogar libre de humo y sin mascotas.<\/p>\n<\/details>\n<details>\n<summary>\u00bfCu\u00e1nto tiempo lleva hacerlos?<\/summary>\n<p>Todos los mu\u00f1ecos se hacen por encargo. El tiempo est\u00e1ndar de elaboraci\u00f3n es de aproximadamente 2 semanas, m\u00e1s el env\u00edo. Si necesita su pedido con urgencia, cont\u00e1cteme para consultar mi lista de espera actual.<\/p>\n<\/details>\n<details>\n<summary>\u00bfC\u00f3mo se env\u00edan los pedidos?<\/summary>\n<p>Utilizo NZ Post para todos los env\u00edos, con n\u00famero de seguimiento incluido. El costo y el tiempo de entrega dependen de la opci\u00f3n que elija al finalizar la compra. Los tiempos de env\u00edo dependen de los servicios de entrega de NZ Post (<a class=\"decorated-link\" href=\"https:\/\/www.nzpost.co.nz\/\" target=\"_new\" rel=\"noopener\" data-start=\"1653\" data-end=\"1694\">nzpost.co.nz<\/a>)<\/p>\n<\/details>\n<details>\n<summary>\u00bfRealizas env\u00edos internacionales?<\/summary>\n<p>Por ahora, mi tienda solo ofrece env\u00edos internacionales a Australia, ya que enviar desde Nueva Zelanda a la mayor\u00eda de los pa\u00edses resulta bastante costoso. Pero si realmente te gustar\u00eda tener un mu\u00f1eco hecho por m\u00ed, env\u00edame un mensaje y puedo comprobar cu\u00e1nto costar\u00eda enviarlo a tu pa\u00eds.<\/p>\n<\/details>\n<details>\n<summary>\u00bfPuedo elegir los colores?<\/summary>\n<p>Algunos mu\u00f1ecos ya vienen con colores preestablecidos, pero puedo hacer uno especialmente para ti siempre que tenga los tonos que deseas. Env\u00edame un mensaje y podemos ver si tu idea es posible.<\/p>\n<\/details>\n<details>\n<summary>\u00bfAceptas pedidos personalizados?<\/summary>\n<p>S\u00ed, aunque depende de varios factores. Env\u00edame un mensaje y podemos ver si es posible y cu\u00e1l ser\u00eda el precio, seg\u00fan la complejidad del dise\u00f1o, si necesito crearlo desde cero o si debo comprar un patr\u00f3n de otra artista.<\/p>\n<\/details>\n<\/details>\n<details class=\"faq-section\">\n<summary>Patrones digitales (PDF)<\/summary>\n<details>\n<summary>\u00bfC\u00f3mo recibo mi patr\u00f3n despu\u00e9s de la compra?<\/summary>\n<p>Una vez completado el pago, recibir\u00e1s un enlace de descarga directa en tu cuenta y tambi\u00e9n por correo electr\u00f3nico. Los archivos est\u00e1n en formato PDF y puedes elegir el idioma si el patr\u00f3n incluye varias versiones.<\/p>\n<\/details>\n<details>\n<summary>\u00bfQu\u00e9 necesito para abrir el archivo?<\/summary>\n<p>Puedes abrirlo con cualquier lector de PDF, como Adobe Reader, en tu computadora, tablet o tel\u00e9fono.<\/p>\n<\/details>\n<details>\n<summary>\u00bfPuedo descargarlo desde mi tel\u00e9fono?<\/summary>\n<p>S\u00ed, puedes descargarlo desde cualquier dispositivo.<\/p>\n<\/details>\n<details>\n<summary>\u00bfPuedo vender mu\u00f1ecos hechos usando tus patrones?<\/summary>\n<p>S\u00ed, siempre que acredites a Onpoki como la dise\u00f1adora del patr\u00f3n en la descripci\u00f3n de tu producto.<\/p>\n<\/details>\n<details>\n<summary>\u00bfPuedo compartir o revender los patrones?<\/summary>\n<p>No. Los patrones son solo para uso personal y no pueden compartirse, reproducirse ni revenderse de ninguna forma.<\/p>\n<\/details>\n<\/details>\n<details class=\"faq-section\">\n<summary>Pagos y reembolsos<\/summary>\n<details>\n<summary>\u00bfQu\u00e9 m\u00e9todos de pago aceptas?<\/summary>\n<p><strong>M\u00e9todos principales:<\/strong> PayPal, Visa, Mastercard, American Express (Amex), Discover, Apple Pay, Google Pay, Afterpay, Affirm, Klarna, and Cartes Bancaires (CB).<\/p>\n<p><strong>M\u00e9todos adicionales:<\/strong> Giropay, iDEAL, Bancontact, BECS Direct Debit, EPS, Przelewy24 (P24), GrabPay, PayNow, and UnionPay.<\/p>\n<p>En Nueva Zelanda tambi\u00e9n acepto transferencias bancarias previa solicitud.<\/p>\n<\/details>\n<details>\n<summary>\u00bfOfreces reembolsos?<\/summary>\n<p><strong>Productos digitales:<\/strong> Dado que los patrones de crochet se entregan como descargas instant\u00e1neas, <strong>no son reembolsables<\/strong>. Si tienes alg\u00fan problema con tus archivos o con el enlace de descarga, cont\u00e1ctame en <a href=\"mailto:info@onpoki.com\">info@onpoki.com<\/a> y te ayudar\u00e9 a resolverlo lo antes posible.<\/p>\n<p><strong>\u00cdtems hechos a mano:<\/strong> Cada mu\u00f1eco u adorno se realiza por encargo y con mucho cuidado. Si hay alg\u00fan problema con tu pedido, por favor cont\u00e1ctame dentro de los <strong>3 d\u00edas posteriores a recibirlo<\/strong> para que podamos encontrar una soluci\u00f3n juntas. Los reembolsos o reemplazos solo est\u00e1n disponibles si el art\u00edculo llega da\u00f1ado o es incorrecto.<\/p>\n<p>No aceptamos devoluciones en pedidos personalizados, art\u00edculos en oferta ni archivos digitales una vez descargados.<\/p>\n<p>Rembolsos aprobados ser\u00e1n procesados al m\u00e9todo de pago original dentro de lo siguientes 10 d\u00edas laborales.<\/p>\n<\/details>\n<details>\n<summary>\u00bfQu\u00e9 pasa si mi archivo no se descarga o se pierde?<\/summary>\n<p>Solo env\u00edame un correo con la direcci\u00f3n que usaste para tu compra y te reenviar\u00e9 el enlace y el PDF sin ning\u00fan problema.<\/p>\n<\/details>\n<\/details>\n<details class=\"faq-section\">\n<summary>Contacto<\/summary>\n<p>Si tienes cualquier otra pregunta, duda o simplemente quieres enviarme un mensaje amable, escr\u00edbeme a <a href=\"mailto:info@onpoki.com\">info@onpoki.com<\/a> o usa el <a href=\"https:\/\/onpoki.com\/es\/contact\/\">formulario de contacto<\/a> de este sitio.<\/p>\n<\/details>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ (Frequently Asked Questions) Welcome to the Onpoki crochet FAQ \u2013 here you\u2019ll find answers about patterns, handmade dolls, and orders. What kind of products do you sell? I design original crochet patterns so you can make your own dolls, with step-by-step instructions and plenty of photos to guide you. I also sell finished pieces&#8230;&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"narrow","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-2465","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Onpoki Crochet Patterns &amp; Handmade Dolls<\/title>\n<meta name=\"description\" content=\"Find answers about Onpoki patterns, handmade dolls, custom orders, shipping, payments, and refunds, all explained clearly in one 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