{"id":4639,"date":"2025-11-29T00:42:04","date_gmt":"2025-11-28T11:42:04","guid":{"rendered":"https:\/\/onpoki.com\/?page_id=4639"},"modified":"2025-12-19T21:56:23","modified_gmt":"2025-12-19T08:56:23","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/onpoki.com\/es\/returns-and-refunds-policy\/","title":{"rendered":"Pol\u00edtica de Devoluciones y Reembolsos"},"content":{"rendered":"<section class=\"privacy-policy\" style=\"max-width: 800px; margin: auto; line-height: 1.7;\">\n<style> .privacy-policy h2 { font-size: 1.8rem; color: #9ECEB7; font-weight: 600; margin-bottom: 0.6em; text-align: left; } .privacy-policy h4 { font-size: 1.15rem; color: #9ECEB7; font-weight: 600; margin-top: 1.5em; margin-bottom: 0.5em; } .privacy-policy p { font-size: 1rem; color: #333; margin-bottom: 1em; } .privacy-policy a { color: #9ECEB7; text-decoration: none; } .privacy-policy a:hover { text-decoration: underline; } @media (max-width: 768px) { .privacy-policy h2 { font-size: 1.5rem; } .privacy-policy h4 { font-size: 1.05rem; } .privacy-policy p { font-size: 0.95rem; } } <\/style>\n<h2>Pol\u00edtica de Devoluciones y Reembolsos<\/h2>\n<p>Gracias por comprar en <strong>Onpoki<\/strong>. Cada art\u00edculo y patr\u00f3n se crea con gran cuidado, y deseo que te sientas segura y respaldada al realizar un pedido. A continuaci\u00f3n encontrar\u00e1s c\u00f3mo se gestionan las devoluciones, los reembolsos y los inconvenientes de manera justa y transparente.<\/p>\n<h4>Productos digitales (patrones en PDF)<\/h4>\n<p>Todos los patrones de crochet se entregan de forma instant\u00e1nea como archivos digitales. Debido a que estos archivos no pueden devolverse una vez descargados, <strong>los productos digitales no son reembolsables<\/strong>.<\/p>\n<p>Si experiment\u00e1s alg\u00fan problema con tu archivo (como una p\u00e1gina faltante, error de descarga o enlace perdido), comunicate conmigo a <a href=\"mailto:info@onpoki.com\">info@onpoki.com<\/a>. Te reenviar\u00e9 el PDF o te ayudar\u00e9 a acceder nuevamente a tus archivos.<\/p>\n<h4>Art\u00edculos hechos a mano<\/h4>\n<p>Cada mu\u00f1eco, colgante o adorno se realiza por encargo con especial cuidado. Si tu art\u00edculo llega da\u00f1ado o incorrecto, por favor comunicate conmigo dentro de los <strong>3 d\u00edas posteriores a la entrega<\/strong> para que pueda resolver el inconveniente.<\/p>\n<p>Se pueden solicitar fotograf\u00edas del da\u00f1o para ayudar a procesar el reclamo. Cuando corresponda, se gestionar\u00e1 el reembolso o el reemplazo lo antes posible.<\/p>\n<h4>Pedidos personalizados<\/h4>\n<p>Los dise\u00f1os personalizados se crean especialmente para vos y, por lo tanto, <strong>no pueden devolverse ni reembolsarse,<\/strong> a menos que el art\u00edculo llegue da\u00f1ado o incorrecto.<\/p>\n<h4>Condiciones de devoluci\u00f3n<\/h4>\n<p>Las devoluciones aprobadas deben cumplir con las siguientes condiciones:<\/p>\n<ul>\n<li>El art\u00edculo debe estar sin usar y en su estado original.<\/li>\n<li>El cliente es responsable de los costos de env\u00edo de la devoluci\u00f3n, a menos que el art\u00edculo haya llegado da\u00f1ado o incorrecto.<\/li>\n<li>Los art\u00edculos devueltos deben enviarse dentro de los <strong>7 d\u00edas<\/strong> posteriores a la aprobaci\u00f3n.<\/li>\n<\/ul>\n<h4>Proceso de reembolso<\/h4>\n<p>Una vez que se recibe y se inspecciona el art\u00edculo devuelto, los reembolsos se emiten al m\u00e9todo de pago original dentro de los <strong>10 d\u00edas h\u00e1biles<\/strong>. Los tiempos de procesamiento pueden variar seg\u00fan tu banco.<\/p>\n<h4>Preguntas<\/h4>\n<p>Si ten\u00e9s alguna duda o inquietud, comunicate a <a href=\"mailto:info@onpoki.com\">info@onpoki.com<\/a>. Siempre estoy disponible para ayudar.<\/p>\n<p><em>\u00daltima actualizaci\u00f3n: 6 de noviembre de 2025<\/em><\/p>\n<\/section>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Policy Thank you for shopping at Onpoki. Every item and pattern is created with great care, and I want you to feel confident and supported when placing an order. Below you\u2019ll find how returns, refunds, and issues are handled in a fair and transparent way. Digital Products (PDF Patterns) All crochet patterns&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-4639","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Refunds Policy Onpoki<\/title>\n<meta name=\"description\" content=\"Returns, refunds, and digital product policies for Onpoki. 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