Privacy Policy

Your privacy is important to us. At Onpoki, we are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy explains how we collect, use, and share your data when you visit or interact with our website.

Who we are

Our website address is https://onpoki.com.
Onpoki is a New Zealand–based handmade and crochet design brand operated by Paula Fuentes.

Information we collect

When you browse our site, we may collect technical data such as your IP address, browser type, device information, country of origin, visited pages, and session duration. This information helps us understand how visitors use our site and improve the overall experience.

If you contact us through a form, subscribe to our newsletter, or make a purchase, we may also collect your name, email address, and other information you voluntarily provide.

We use cookies (small text files stored in your browser) to remember preferences, analyze traffic, and enhance site performance.

Orders and account registration

When you register an account or place an order on our site, we collect the information necessary to process your request and personalize your experience. These forms include short notices summarizing how your data is used, consistent with this Privacy Policy.

WooCommerce

While you visit our store, we track products you’ve viewed, your IP address, and your shipping location to estimate shipping and taxes. We use cookies to keep track of your cart contents.

When you place an order or create an account, we collect your name, billing and shipping address, email, phone number, and payment details to process your purchase. This information is stored as long as required for accounting and customer service purposes under New Zealand tax regulations. Administrators and Shop Managers may access this information to help fulfill orders, process refunds, and provide support.

We share limited data with third-party services, such as payment gateways and shipping providers, strictly to complete your transactions.

Payments

We accept payments through Stripe, WooPayments and/or PayPal. When processing payments, some of your data (such as name, billing address, order total and payment information) is shared with these providers to process or prevent fraud.

Please refer to their privacy policies for more details:
Stripe Privacy Policy
PayPal Privacy Policy

Advertising and third parties

This site uses third-party services, including Google AdSense, which may use cookies and web beacons to show personalized ads based on your previous visits to this and other websites.

Google may use your data according to its own privacy policies:
Google Partner Sites Policy
Manage your ad preferences here:
Google Ads Settings

Comments and product reviews

When visitors leave comments or product reviews, we collect the data shown in the form as well as the visitor’s IP address and browser user-agent string to help detect spam. Once approved, your comment or review will be visible publicly along with your chosen display name.

Cookies and embedded content

Some pages may include embedded content such as Instagram posts, YouTube videos or product widgets. Embedded content from other websites behaves in the same way as if you visited the other website, which may collect data or use cookies according to its own privacy policy.

You can disable cookies in your browser settings at any time, but this may affect certain site functions such as your cart or login session.

Data security and storage

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Any information shared with us (such as via contact forms or orders) is used solely for the purpose it was provided and is never sold to third parties.

Customer accounts and order records are securely stored and not automatically deleted. This allows returning customers to access their past purchases and download digital patterns again at any time. We retain completed orders for at least seven years to meet accounting obligations under New Zealand law. Non-essential data (such as pending or failed orders) may be deleted sooner to improve site performance.

Your rights (GDPR / CCPA)

If you are located in the European Union or California, you have the right to access, correct, or delete your personal data. You may also request a copy of the information we hold about you or ask us to stop using it for specific purposes.

To exercise these rights, contact us at: info@onpoki.com

Where your data is sent

Visitor comments and form submissions may be checked through automated spam-detection services to protect our website.

Changes to this policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, with the updated date shown below. We encourage you to review it periodically.

Last updated: 6 November 2025